Reference

Privacy Policy for your benu99 account

The benu99 Privacy Policy tells you what we collect, why we use it and how you can ask for changes before opening an account.

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benu99 Privacy Policy for your benu99 account
HELP CHANNELS

Ask about access, records or changes

A clear support route matters when a Privacy Policy question affects your account.

Account access If phone verification does not open your account, use the signed-in support path where…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your…
Policy requests To ask for a copy, correction or removal review of personal data, use our…
CONTROL LAYER

Six ways we handle account data

We keep the Privacy Policy practical by linking each data practice to an account action you recognise.

Account details

We use the details you submit during account creation, including the phone number used for verification, to provide account access and respond to requests. We do not need unrelated profile details to explain a Privacy Policy issue.

Cookies and sessions

Cookies and similar session tools can keep your signed-in path working between account pages. On a mobile browser, they may remember the active session; clearing them can require phone verification again before account access returns.

Account security

We use account checks around login, phone verification and wallet references to reduce mistaken access. Never send a password or one-time code through support; our Privacy Policy does not ask you to disclose either item.

Payment references

A QRIS receipt, virtual account number or bank transfer reference helps us match a payment question to your account. DANA, OVO and GoPay status records are handled for account and transaction support rather than unrelated profiling.

Retention period

We retain a record only for the operational, security or legal reason connected to it, subject to applicable requirements. When you ask about deletion, we explain whether a record must remain and why before responding.

Your requests

You can request access to personal data, correction of an error or clarification of its use through the support path. We verify the account first, then respond to the request using the contact route linked to your account.

Privacy Policy answers for Indonesian accounts

These Privacy Policy answers address the account questions we expect before you join benu99. They cover phone verification, cookies, local wallet references, access requests and account removal. If your question concerns a specific record from DANA, OVO, GoPay, QRIS or a bank transfer, include its reference when contacting support.

It explains the personal data connected with your account, phone verification, cookies, security checks and payment references. It also describes how we use, retain and protect those records, plus how you can request access or correction through the account support path.

Yes. The Privacy Policy covers payment references linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to match a payment question or account event, not to request your wallet password or one-time code.

Phone verification helps connect your account request with the correct account and reduces mistaken access. We may use its result during login support or a data request. Service access depends on local law, and we explain any additional check before proceeding.

Cookies can keep your session active as you move between account pages on a phone or desktop browser. If you clear them, the Privacy Policy allows us to require phone verification again before restoring account access and the saved session path.

Yes. Use the support route shown in your account and state whether you want access to a record or correction of an error. We verify your account first, then explain the available response and any reason a record must remain.

Retention depends on why the reference was created and on applicable legal or security needs. A QRIS receipt, bank transfer record or wallet status may remain while it supports reconciliation or a required account matter. Support can explain a specific record.

Sign in and use the account support path, including the phone number linked to your account and the relevant record reference. This lets us verify the request and answer about access, correction, cookies or payment data without unnecessary disclosure.

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